In 2011, the assessment of service quality had greater participation in the student community in comparison to 2010. Likewise in 2011 fall we obtained the highest rates registered since 2007, both in regard to level of satisfaction in the service rendered, and the general grade granted by users of the assessed service. Results obtained as of today, have allowed us to acknowledge publicly the effort of the involved areas, by means of an award ceremony presided over by the Chancellor, which takes place each year.

UDLAP mailbox is another mechanism used both by the university community and by visitors, which allows us to assess services through poll taking and receiving comments on any given institutional service. In 2011 users of the UDLAP mailbox received responses in an average period of 4 days and only approximately 5% were not satisfied with the received answer.

There is still work to accomplish, but we continue advancing in our commitment to promote a friendly quality culture that allows us to maintain our position as an excellent institution.

ASSESSMENT OF THE CHANCELLOR

In accordance with the transparency actions, the third assessment of the Chancellor was performed. During this year we received a total of 927 polls

given to full-time faculty, administrative employees, Union employees and students, which represented an increase of 16% over the previous year.

Polls were processed by an external corporation and the outcome report was forwarded to the Chancellor’s Assessment Board, which is integrated by representatives of the Foundation, Board of Corporations, Academic Board, Board of Directors, as well as students. The Chancellor Assessment Board based on the poll outcome, and after an interview with the Rector, issued a document containing opinions and recommendations, also describing strengths and opportunity areas, that was submitted to the UDLAP Foundation.