During 2011 we reinforced the Internal Audit area with the objective to give more transparency to management, by ensuring compliance of policies, procedures and internal controls that have been implemented and updated throughout the last four years.

More than 56 reviews in several areas took place to identify improvement opportunities in the operational procedures and controls that must be incorporated regularly.

These transparency actions in the use of resources and implementation and improvement of processes, help the institution to comply with national and international quality standards, which allow us to work efficiently and ensure Friendly Quality Service to the university community.

CONTINUOUS

IMPROVEMENT PROGRAM

By means of several mechanisms, the institution permanently receives feedback from the university community regarding its academic and administrative assistance service.